SmallBizGenius Analysis
Yoox is an online retailer offering a wide selection of designer clothing and shoes at discounted prices. While many customers praise the vast selection and value, some report issues with customer service and delivery.
Category Breakdown
Scores based on analysis of 276 recent reviews
Product Selection & Variety
9.0/10Reviewers consistently praise Yoox's extensive selection of clothing, shoes, and accessories, including designer brands and hard-to-find items. Many appreciate the wide variety of styles and price points available, noting that Yoox caters to different tastes and budgets, with one reviewer stating, "The enormous stock of fashion for all 'Wallets' means you can easily find what you are looking for."
42 reviews mention thisPricing & Value
8.5/10Many reviewers highlight the attractive pricing and value offered by Yoox, noting that they can find designer items at significantly discounted prices. Customers frequently mention finding bargains and special offers, with one reviewer stating, "All my favorite brands are available for a fraction of the list price."
38 reviews mention thisShipping & Delivery
6.0/10While some customers report fast and reliable delivery, many others express concerns about shipping times, delivery costs, and issues with the delivery company. Several reviewers mention experiencing delays or lost packages, with one reviewer stating, "My last order was never delivered - apparently UPS lost the package."
25 reviews mention thisCustomer Service
5.5/10A significant number of reviewers express dissatisfaction with Yoox's customer service, particularly regarding returns, refunds, and resolving order issues. Some customers report difficulty contacting customer service representatives or receiving timely responses, with one reviewer asking, "what has happened to customer service?"
22 reviews mention thisReturns & Refunds
6.5/10While some reviewers find the return process easy and straightforward, others report difficulties in receiving timely refunds or resolving issues with returned items. Several customers mention having to contact customer service multiple times to get their refunds processed, with one reviewer stating, "Be very careful purchasing from yoox as if you need to return your item they will attempt to get away with not refunding your money."
18 reviews mention thisProduct Quality
7.0/10Most reviewers are satisfied with the quality of the products they receive from Yoox, noting that the items are authentic and in good condition. However, a few customers report receiving defective or damaged items, with one reviewer stating, "The quality of the products that are being shipped are not being quality controlled."
10 reviews mention thisPros & Cons
What Customers Love
"The enormous stock of fashion for all "Wallets" means you can easily find what you are looking for with many hard to get designer and luxury fashion clothing and shoes."
"All my favorite brands are available for a fraction of the list price."
"I like Yoox because although there are so many products, the app makes it easy to navigate."
"everything is authentic, and new, I've order many items and all pass the test, I feel comfortable ordering on yoox."
"I just love their selection of clothes, and their return service is easy to use."
Common Complaints
"what has happened to customer service?"
"My last order was never delivered - apparently UPS lost the package."
"Be very careful purchasing from yoox as if you need to return your item they will attempt to get away with not refunding your money."
"Only the shipping costs are very high."
"I love the clothes and the prices they should improve the photos because sometimes the clothes when they arrive are better looking that the pictures at the site !"
Common Questions About Yoox
Answers derived from customer review patterns
Is Yoox legit and trustworthy?
The majority of reviewers find Yoox to be a legitimate and trustworthy online retailer. Many customers have been shopping with Yoox for several years and report consistently positive experiences. They praise the authenticity of the products and the reliability of the service. However, some reviewers have reported issues with customer service and returns, so it's important to be aware of these potential challenges.
Based on 45 reviewsDoes Yoox have good customer service?
Customer service is a point of contention for Yoox. While some reviewers praise the helpfulness and responsiveness of the customer service team, many others express dissatisfaction. Common complaints include difficulty contacting customer service representatives, delays in receiving responses, and issues with resolving returns and refunds. Customers considering Yoox should be prepared for the possibility of encountering customer service challenges.
Based on 22 reviewsIs Yoox worth it for small business?
Yoox can be a worthwhile option for small businesses looking for discounted designer clothing and accessories. The extensive selection and attractive pricing can be appealing for sourcing unique items or gifts. However, the inconsistent customer service and potential shipping delays make it a less reliable partner for regular business needs. Small business owners should weigh the potential benefits against the risks before making a purchase.
Based on 15 reviewsWhat is Yoox's return policy like?
Yoox's return policy generally allows customers to return items within a certain timeframe. However, the actual experience of processing returns can vary. Some reviewers report a smooth and easy return process, while others encounter difficulties in receiving timely refunds or resolving issues with returned items. It's important to carefully review the return policy and be prepared to follow up with customer service if needed.
Based on 18 reviewsWhy is Yoox shipping so slow?
Shipping speed appears to be a common concern among Yoox customers. While some report fast delivery, many others experience delays. Potential reasons for slow shipping include order processing times, distance from the warehouse in Italy, and issues with the delivery company. Customers should factor in potential shipping delays when making a purchase from Yoox.
Based on 10 reviewsLooking for Something Different?
Compare Yoox against 522 similar lifestyle & perks options.
View Alternatives